Welcome to Silk Star (www.silkbyayesha.com), your cherished destination for traditional Indian and Pakistani clothing and jewelry. We understand that sometimes a product may not be exactly what you expected, and we want to make sure your shopping experience with us is as delightful as possible. Our Return/Exchange Policy is designed to be fair, transparent, and hassle-free. Please read the following guidelines to understand how returns and exchanges work at Silk Star.
Eligibility for Returns/Exchanges:
We gladly accept returns and exchanges within 7 days from the date of purchase. To be eligible for a return or exchange, your item must be unused, unworn, and in the same condition that you received it. It must also be in the original packaging with all tags and labels intact.
Items Not Eligible for Return/Exchange:
Certain items are non-returnable and non-exchangeable:
Earrings: Due to hygiene reasons, we cannot accept returns or exchanges for earrings.
Customized or Altered Items: Products that have been customized, altered, or specially ordered to your requirements cannot be returned or exchanged.
Initiating a Return/Exchange:
To initiate a return or exchange, please follow these steps:
Contact Us: Reach out to our Customer Support team at support@silkbyayesha.com within 30 days of receiving your order. Provide your order number and details of the item you wish to return or exchange.
Packaging: Carefully pack the item in its original packaging to prevent damage during transit. Include a copy of the original invoice or order confirmation email.
Shipping: Ship the item to the address provided by our Customer Support team. Please use a trackable shipping service and consider purchasing shipping insurance. We are not responsible for items lost or damaged during return shipping.
Refunds/Exchanges Process:
Refunds: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your payment provider’s policies.
Exchanges: If you are exchanging an item, the new item will be shipped to you once the original item is received, inspected, and approved.
Return/Exchange Shipping Costs:
Customers are responsible for all shipping costs related to returning or exchanging items unless the return/exchange is due to a mistake on our part (e.g., wrong item shipped, item arrived damaged).
Contact Us:
If you have any questions about our Return/Exchange Policy or need assistance with a return or exchange, please contact our Customer Support team at support@silkbyayesha.com. We are here to help you and ensure your satisfaction with our products and services.
Thank you for shopping at SilkStar. Your trust and satisfaction are our priorities, and we are dedicated to making your shopping experience exceptional.
Recent Comments